This policy explains what information Falcon Urgent Delivery ("Falcon", "we") collects through falconurgentdelivery.com and when you book a delivery, how we use it, and the choices you have. Questions go to info@falconurgentdelivery.com.
Information we collect
- Your name, company, email address and phone number.
- Pickup and drop-off addresses, and the names and phone numbers of the people at each end.
- Descriptions of the items you send and any declared value.
- Delivery records: pickup and delivery times, the name of the person who received the item, and a photo of the delivered item.
- Messages you send us through our forms or by email.
- Basic technical data our hosting provider records automatically, such as IP address, browser type and pages visited.
Payments
Card payments are processed by Stripe. Your card number goes directly to Stripe; we never see or store it. Stripe's use of your information is covered by its own privacy policy.
How we use your information
- To price, book and complete your deliveries.
- To send receipts, delivery updates and proof of delivery.
- To answer your questions and quote requests.
- To prevent fraud and keep our service secure.
- To meet our legal, tax and accounting obligations.
Who we share it with
We share information only with service providers that help us run the business: Stripe (payments), Netlify (website hosting, forms and storage) and Resend (email delivery). They may use it only to provide their services to us. We may also disclose information when the law requires it. We do not sell your personal information.
Cookies and tracking
Our website uses only cookies that are needed for it to work, such as the sign-in cookie on our driver page. We do not use advertising cookies. Third parties are not allowed to collect information about your online activities over time and across different websites through our site.
How long we keep it
We keep order records and delivery photos for 12 months, then delete them. Payment records are kept for as long as tax law requires.
Your choices
You can ask to see, correct or delete the personal information we hold about you by emailing info@falconurgentdelivery.com. Nevada residents may submit a verified request asking us not to sell their covered information. We do not sell it, but we will confirm your request.
Security
We use reasonable safeguards to protect your information, including encrypted connections and access controls. No system is completely secure, so we cannot guarantee absolute security.
Children
Our service is for businesses and adults. It is not directed at children under 13, and we do not knowingly collect their information.
Changes to this policy
If we change this policy, we will post the new version on this page and update the date at the top. Significant changes will be highlighted on our website.
Contact
Falcon Urgent Delivery, Las Vegas, Nevada. Email info@falconurgentdelivery.com.