1. Agreement
By using falconurgentdelivery.com or booking a delivery with Falcon Urgent Delivery ("Falcon", "we"), you agree to these terms. You must be at least 18 years old and able to make agreements on behalf of yourself or your business.
2. Our services
- Rush / Urgent: picked up and delivered within 60 to 90 minutes.
- Same Day: ordered by 2 PM and delivered by the end of the business day.
- Our service area covers trips of up to 25 miles in the Las Vegas valley. Anything else is priced by quote.
3. Booking and prices
- Online prices come from our published price table, based on the item, speed and distance you select.
- You are responsible for giving accurate details: item size and weight, addresses, contacts and timing.
- Distance is the driving distance from pickup to drop-off. If the actual distance falls in a higher price band than the one you selected, we will contact you before pickup to collect the difference, or give you a full refund if you cancel.
- Quotes are valid for 24 hours.
- We do not charge for waiting time.
4. Payment
Online bookings are paid by card through Stripe when you book. Quoted deliveries are paid through a secure payment link. We dispatch a delivery only after payment is received.
5. Cancellations and refunds
- Cancel before pickup and you get a full refund.
- Once your item has been picked up, the delivery cannot be refunded.
- Refunds go back to the original card through Stripe. Your bank may take a few business days to show it.
- To cancel, email info@falconurgentdelivery.com with your Order ID.
6. Delivery times
We commit to the stated delivery windows under normal conditions. We are not responsible for delays caused by traffic, weather, road closures, events outside our control, or wrong or incomplete information.
7. Undeliverable items
If the recipient is unavailable or refuses the item, we will contact you. A return trip or second delivery attempt is quoted separately.
8. Packaging
You are responsible for packing and sealing items properly. We may refuse items that are poorly packed.
9. Prohibited items
We do not carry:
- Hazardous materials
- Alcohol
- Explosives
- Firearms, weapons and weapon parts
- Recreational drugs
- Money
- Animals
- Stolen goods
- Perishable food or beverages
- Anything illegal
We may refuse any item. You are responsible for any loss, damage or cost caused by an item you misdeclared or that is on this list.
10. Liability
- Each delivery is covered up to $100, unless a higher declared value has been agreed with us in advance by quote.
- We are not liable for indirect, incidental or consequential losses, such as lost profits or missed deadlines.
- Claims for loss or damage must be sent within 7 days of the delivery date to info@falconurgentdelivery.com, with the Order ID and photos.
11. Proof of delivery
A delivery photo and the name of the person who received the item count as proof of delivery.
12. Using our website
The content of this website belongs to Falcon. Do not misuse the site: no scraping, interference with its operation, or false or fraudulent orders.
13. Disclaimers and indemnity
Except as stated in these terms, our website and services are provided "as is". You agree to cover any claims, losses or costs that result from your breach of these terms or from items you send.
14. Governing law
These terms are governed by the laws of the State of Nevada. Any dispute will be heard in the courts of Clark County, Nevada.
15. Changes and contact
We may update these terms. The version on this page applies to bookings made while it is posted. Questions go to info@falconurgentdelivery.com. See also our Privacy Policy.